Cleany.

Policies

Cancellation & Rescheduling

Plans change — we get it. Here's exactly what happens when you need to reschedule or cancel a Cleany visit.

More than 24 hours

Free reschedule or cancellation. No fees.

12–24 hours before

A 50% rescheduling fee applies to cover crew commitments.

Less than 12 hours

Full visit fee applies. Cleany still pays the assigned crew for their time.

Lockout / no access

Full visit fee applies if our crew arrives and is unable to enter the property.

How to cancel or reschedule

You can reschedule or cancel any visit through your Cleany account, by replying to your booking confirmation email, or by calling us at (212) 851-6134. We confirm every change in writing.

Recurring plans

Pause or cancel a recurring plan at any time with no penalty. Changes made more than 24 hours before your next scheduled visit take effect immediately.

Cleany cancellations

In the rare event we need to cancel (weather, illness, emergencies), we'll notify you as soon as possible, waive any fees, and apply a 15% credit to your next visit as an apology for the inconvenience.

Spotless Guarantee re-cleans

Re-clean visits scheduled under our Spotless Guarantee are always free and not subject to this cancellation policy.

Need to make a change?

Reach out and we'll get it handled in minutes.

Contact support