Information we collect
We collect the information you provide when booking — name, address, email, phone number, and payment details — along with limited usage data (browser, device type, pages visited) to improve our services.
How we use your information
We use your information to schedule and deliver cleaning services, process payments, send service reminders and receipts, respond to inquiries, and improve our offerings. We never sell your personal information.
Payment processing
All payments are processed through Stripe. Your full card number is never stored on our servers — only a secure token for recurring charges.
Third-party services
We use trusted third parties for analytics (Google Analytics), email (Postmark), and SMS reminders (Twilio). These providers only receive the minimum data necessary to perform their function.
Cookies
Our website uses cookies to remember your preferences and measure traffic. You can disable cookies in your browser settings, though some features may not work properly.
Your rights
You may request access to, correction of, or deletion of your personal data at any time by contacting support@bookcleany.com. We respond within 30 days.
Data security
We use industry-standard encryption (TLS in transit, AES-256 at rest) and restrict employee access on a need-to-know basis.
Contact
Questions about your privacy? Email support@bookcleany.com or write to 167 Madison Ave, Ste 202, New York, NY 10016.